Delivery Information
Effective Date: 1 May 2025
At Brio Shoes, we are committed to delivering your orders promptly and efficiently. This Shipping & Delivery Policy outlines the terms and conditions related to the shipping of products purchased from our website.
1. Shipping Destinations
We currently offer shipping to the following regions:
-
Egypt: Nationwide delivery across all governorates.
-
Gulf Cooperation Council (GCC): Including Saudi Arabia, United Arab Emirates, Kuwait, Bahrain, Oman, and Qatar.
Note: For international shipping beyond the GCC, please contact our customer service team at support@brioshoes.comfor assistance.
2. Processing Time
-
Order Processing: Orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
-
Order Confirmation: You will receive another notification when your order has shipped, including tracking information.Do Dropshipping+5Shipping School+5Squarespace+5
3. Shipping Methods and Delivery Times
Within Egypt:
-
Standard Shipping: Delivery within 2-5 business days.Drip+3wix.com+3BigCommerce+3
-
Express Shipping: Delivery within 1-2 business days.
GCC Countries:
-
Standard International Shipping: Delivery within 5-10 business days.
-
Express International Shipping: Delivery within 3-5 business days.Squarespace
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.
4. Shipping Charges
-
Egypt:
-
Standard Shipping: EGP
-
Express Shipping: EGP [Insert Amount]
-
GCC Countries:
-
Standard International Shipping: USD [Insert Amount]
-
Express International Shipping: USD [Insert Amount]
Free shipping may be available for orders exceeding a certain amount. Please refer to our website promotions or contact customer service for current offers.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.
6. Delivery Issues
If you experience any issues with your delivery, such as delays, lost packages, or damaged items, please contact our customer service team at support@brioshoes.com within 48 hours of the expected delivery date. We will work diligently to resolve the issue promptly.
7. Customs, Duties, and Taxes
For international orders, please be aware that customs duties, taxes, and other fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
8. Contact Us
If you have any questions or concerns regarding our Shipping & Delivery Policy, please reach out to us:
Email: talktous@brioshoes.com