Refund policy
At Brio Shoes, your satisfaction is our priority. If your purchase doesn't meet your expectations, we're here to help with a straightforward return and exchange process.
Eligibility for Returns and Exchanges
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Timeframe: Items can be returned or exchanged within 14 days of receipt.
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Condition: Products must be unworn, unwashed, and in their original packaging with all tags attached.
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Exclusions: Items purchased during promotional offers (e.g., "Buy One Get One") are non-refundable and non-exchangeable.
How to Initiate a Return or Exchange
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Visit our Exchange Request Page.
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Enter your phone number and order number.
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Select the item(s) you wish to return or exchange.
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Choose the desired replacement item(s), if applicable.
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Submit your request.
Alternatively, you can contact our customer service team at support@brioshoes.com for assistance.
Refunds
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Method: Refunds will be issued to the original payment method.
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Processing Time: Please allow 5-7 business days for the refund to reflect in your account after approval.
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Shipping Costs: Original shipping charges are non-refundable, unless the return is due to an error on our part.
Exchanges
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Process: Exchanges follow the same steps as returns.
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Shipping Costs: Customers are responsible for the shipping costs associated with returning the item and receiving the replacement.
Damaged or Incorrect Items
If you receive a defective or incorrect product:
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Contact us within 48 hours of delivery.
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Provide photos of the item and a brief description of the issue.
We will arrange for a replacement or full refund, including any shipping costs incurred.
